In our ongoing effort to respond the recent public health concerns related to coronavirus, Iowa Legal Aid is implementing interim procedures aimed at keeping our staff and clients safe and reducing the risk of spreading the virus. At the same time, we are making every effort to remain operational so that we can continue to serve our clients.
From now until April 3, 2020, we are implementing the following preventative measures:
- We are suspending walk-in intakes in all our offices. Clients can continue to complete intakes in the following ways:
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- By telephone at 1-800-532-1275 (Monday-Friday, 9:00–11:00 a.m. and 1:30–3:30 p.m., except Thursday afternoon);
- Online at iowalegalaid.org (24/7); or
- For callers 60 and over by telephone at 1-800-992-8161 (9:00 a.m.–4:30 p.m.)
- We are suspending in-person outreach activities including clinics, on-site intake with partner agencies, and tabling events. We will provide these services by telephone or by video conference to the extent feasible.
- Our staff will be conducting an increased number of meetings and other events remotely via telephone or teleconference.
Please be assured that we will continue serving our clients during this health emergency. Many of our staff members will be working remotely, but we are fully operational. We look forward to continuing to work with you to serve our community.
As this situation is rapidly evolving, our guidance and procedures likely will change as circumstances dictate.